Communication is something Local Councils could help local voluntary groups with. The trouble with that is, we might find we are not so divided after all?

www.langevin.com/tips-for-effective-flipchart-use

I wonder if professionals would recommend the press or social media as a way of communicating with your team?

This practical and effective one-day course is aimed at those who are managing dysfunctional, non-performing teams. If you are dealing with a difficult team whose productivity is suffering as a result of team member behaviour, then this course is an ideal way in which to learn how to turn things around:-

When and where?
LONDON – 20 March 2015 and 09 October 2015 at the Highgate Road Chapel, Chetwynd Road, London NW5 1BU. The venue is a 10 minute walk, up Highgate Road, after turning right out of Kentish Town tube, on the Northern line, or, overland to Gospel Oak, a 5 minute walk up Gordon House Road, after turning left out of the station.

MANCHESTER - 13 March 2015 and 03 September 2015 at Touchbase Manchester Central, 7-11 Mosley Street, Manchester M2 3DW. The venue is a 10-15 minute walk from Piccadilly and Victoria, or, if you prefer, it is a 2 minute walk from St. Peter's Square Metrolink, which is two stops on from Piccadilly.

EDINBURGH - 19 February 2015 at Express by Holiday Inn Edinburgh-Waterfront, Britannia Way, Ocean Drive, Leith, Edinburgh EH6 6JJ.

We start at 10am (the venue opens at 9.30am) and finish by 4pm.

How much?

Just £129 per person if you pay by card when you book. Or £149 if you pay later. 

Complimentary extras

Included in the rate for your training place, you will also receive: 

Hot drinks and biscuits throughout the day;

A light sandwich lunch [if you require something more substantial, or have special dietary requirements, you may find it more suitable to make alternative lunch arrangements];

A copy of the course PP slides and any relevant hand outs.

Optional extras

You can also add these optional extras: 

The course booklet for £8.99 

A certificate of completion for £4.99. 

Please note that all prices quoted are subject to VAT.

Booking is easy, safe and secure…

Visit www.crosshandstraining.org.uk

Phone 01584 890970 

Email bookings@crosshandstraining.org.uk

On-site/In-house Delivery

We can also tailor this or any of our workshops to fit your exact organisational needs and deliver the training in-house on your premises. We’ve done it this way already for more than 1,000 clients who find we’re great value with a full day from just £999. Why spend more than you need to sending delegates to external courses when the course can come to you?

Course Objectives

By the end of the course, through group work, practical activities, examination of modern theory about group dynamics and team building & maintenance, delegates should be able to:

• Evaluate the current team structure and implement changes if required.

• Identify the external and internal factors that affect team performance.

• Examine the current conflicts within the team, and identify escalation points.

• Identify who holds the real power and influence in your team.

• Utilise popular mediation skills to help team members resolve their conflicts.

• Understand the developmental stages that groups go through.

• Recognise your own personality traits, and learn how to encourage team members to work productively with other members who have different norms.

• Appreciate when it is appropriate to be assertive, aggressive and passive with team members.

• Practice saying ‘no’ to unreasonable requests and recognise the negative impact of over promising.

• Manage individual and group expectations.

• Understand how to motivate team members to modify their behaviour for the good of the group.

• Deal with the impact of change on your group and how to facilitate change in a positive way.

• Encourage a new team culture that produces best performance.

• Manage stress appropriately, recognising the causes, reactions and how team members can cope.

If you'd like to know more about this, or any of our other training courses, go towww.crosshandstraining.org.uk or to arrange a no obligation call back click here. 

Best wishes

Richard

Richard Uridge     

Crosshands, Coreley, Ludlow, Shropshire SY8 3AR 

T: 01584 890970 F: 01584 890810 E: richard@crosshandstraining.org.uk